Privacy policy

At Eshvara, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, contact us, or interact with our services.

By using the Eshvara website, you agree to the terms of this Privacy Policy.

1. Who We Are

Eshvara

Address:
[Registered Business Address]

GSTIN:
[GSTIN]

Email:
[Eshvara Email Address]

Phone & WhatsApp:
[Eshvara Contact Number]

2. Information We Collect

When you place an order, contact us, or use our website, we may collect the following information:

Personal Information

Name
Email address
Phone number
Shipping address
Billing address

Order Information

Products purchased
Order history
Payment status
Shipping information
Return and exchange information

Website Information

IP address
Browser type and information
Device information
Website activity and usage data

3. Why We Collect Your Information

We may use your information to:

Process and fulfil your orders
Arrange delivery of your purchases
Provide customer support
Process returns, exchanges and refunds
Send order confirmations and shipping updates
Verify transactions and help prevent fraud
Improve our website, products and services
Communicate with you regarding your orders
Share information about new collections, launches, events and offers where you have opted to receive marketing communications

4. Marketing Communications

If you provide your contact information or opt in to receive marketing communications, we may contact you through:

Email
WhatsApp
SMS
Promotional communications
New collection and product announcements
Event invitations

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Please note that you may continue to receive essential communications relating to your orders, payments, deliveries, returns or other transactions even after opting out of marketing communications.

5. Payment Information

Payments made through our website are processed by secure third-party payment providers.

Eshvara does not store your complete card details, banking information or payment credentials. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

6. Information Sharing

We may share necessary personal information with trusted service providers who help us operate our business, including providers involved in:

Payment processing
Order fulfilment
Shipping and delivery
Customer support
Website and technical services
Customer communications

We only share information where reasonably necessary to provide these services or operate our business.

We do not sell, rent or trade your personal information to third parties.

We may also disclose information where required by applicable law, regulation, legal process or governmental authority.

7. Reviews, Testimonials & Customer Photos

You may voluntarily share reviews, testimonials, photographs or social media content featuring Eshvara products.

By submitting such content directly to us or publicly tagging Eshvara on social media, you may be giving us permission to repost, publish, display or use that content for marketing, promotional and business purposes.

If you would like us to remove content that we have shared, please contact us and we will review your request.

8. Data Security

We take reasonable and appropriate measures to protect your personal information against unauthorized access, misuse, disclosure, alteration or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services or applicable legal requirements.

Any changes will be published on this page and will become effective upon posting, unless otherwise stated.

We encourage you to review this page periodically for any updates.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at: