Refund policy
Request Process
At Eshvara, we want every piece you receive to feel just right. If you receive an incorrect, damaged or defective product and wish to request a return, refund or exchange, please contact us within 48 hours of delivery at [Eshvara email address].
Once your request is approved, the product must reach us within 15 days of return confirmation. All returns and exchanges are subject to product inspection and verification before approval.
Conditions for Refund & Exchange
Returns or exchanges will be considered only when the product is:
- Incorrect, defective or damaged upon delivery
- Unused, unworn and unwashed
- Returned with all original tags attached
- Returned in its original condition and packaging
All of the above conditions must be fulfilled for a return or exchange to be considered.
Refunds, where applicable, will cover the product value only and will not include shipping charges.
Sale-priced and customised pieces are not eligible for return or refund.
Minor variations in colour, texture, weave or finish that naturally occur due to handcrafted techniques, handloom fabrics or natural dyes are not considered defects. These subtle variations are part of the character and uniqueness of each Eshvara piece.
Production Delays
As many Eshvara pieces are thoughtfully made to order and may involve intricate handcrafted work, production can occasionally take longer than the standard timeline due to unforeseen circumstances.
Such production delays do not qualify an order for cancellation or refund.
Approval & Restrictions
If you receive a damaged or defective product, please share clear photographs of the product, packaging and the specific issue with us as soon as possible.
Refunds or exchanges will be processed only after our team has reviewed the claim and completed the necessary inspection.
International orders are not eligible for refunds.
Eshvara reserves the right to approve or decline a return or exchange request based on the condition of the product and the applicable policy terms.
Order Cancellation
As our pieces are made to order, production begins shortly after an order is confirmed.
Orders may be cancelled only within 24 hours of placement. Once production has begun, cancellation requests cannot be accommodated.
For any questions regarding returns, exchanges or refunds, please contact us at [Eshvara email address].